If you suspect the smell of natural gas, please leave the area immediately and call SaskEnergy’s 24 hour emergency service line at 1-888-7000-GAS (427).
If you require more information, or have any questions, please contact us at 1-800-567-8899, or at saskenergy.com.
To Whom It May Concern:
SaskEnergy, and its subsidiary TransGas, take pride in providing safe and reliable service to our customers. Every year, as part of our enhanced safety and gas line integrity program, we routinely perform a variety of safety tests and inspections throughout different areas of the province. This includes surveying for natural gas leaks and visual inspections of utility right-of-ways.
To inspect our gas lines, we may utilize a variety of techniques that can include both vehicle-mounted equipment and hand-held devices. These highly sensitive instruments are designed to detect natural gas and will be used to survey above and below ground infrastructure. In the event that a natural gas leak is detected or other repairs to the system need to be made, SaskEnergy personnel will respond accordingly.
Inspection of the gas line system will take place in your area between April 13 – May 15, 2020. This will be completed by a SaskEnergy or a qualified Field Representative who has been contracted to complete this work on our behalf. Field Representatives will wear hi-visibility clothing, travel in marked vehicles, and will carry identification indicating they work for or on behalf of SaskEnergy.
Please note that residents will not be notified prior to the specific inspection date. There is no action required by the home / landowner, and no direct contact needed during the inspection.
While surveys are an integral part of SaskEnergy’s annual safety program, all natural gas in SaskEnergy’s distribution system is odourized as an additional safety feature. If you suspect the smell of natural gas, please call SaskEnergy’s 24-hour emergency service line immediately at 1-888-7000-GAS (427).
Information regarding SaskEnergy’s enhanced safety and gas line integrity program is available by visiting saskenergy.com. A list of most frequently asked questions are included on the back of this letter for your reference.
Thank you for your cooperation. We appreciate your support of this important safety initiative. If you have any further questions, please feel free to contact me directly.
Jesse Miller, Engineer-in-Training
System Integrity & Standards
Inspection of natural gas lines in your area
Frequently Asked Questions
Who conducts the gas line inspection?
Depending on the area of the province, SaskEnergy or a qualified Field Representative from Hetek Solutions, West Country Energy Services, or Shermco Industries, will complete the inspection. With a target to inspect approximately 20,000 kilometers of gas line per year, SaskEnergy hires qualified industry experts with a proven service record to ensure this important safety-related work can be completed within a reasonable timeframe. Field Representatives will carry identification clearly indicating they are conducting work on behalf of SaskEnergy.
In the unlikely event an issue is identified during the inspection, SaskEnergy will be notified by the Field Representative to send a qualified SaskEnergy Field Technician to resolve the issue and / or complete any necessary work.
How often do gas line inspections occur?
The visual inspection of our natural gas lines occurs on a rotating schedule every four years, on average. However, ongoing monitoring, maintenance work, and safety-related response occur year-round.
I was not aware a gas line inspection was taking place on or near my property. Did I receive notification?
SaskEnergy/TransGas conducts ongoing inspections of the natural gas distribution and transmission system throughout all areas of the province. We try our best to notify landowners and residents when inspections are taking place by contacting the local municipality or town office. With thousands of kilometres of land area to cover, and weather conditions permitting, we are unable to provide the exact date of when the inspection will take place on or near your property.
We also understand that everyone’s time is valuable. Our goal is to conduct the inspection quickly and with no impact or disruption to you.
Should I be concerned about my natural gas service?
Inspection of natural gas facilities is required to comply with federal and industry regulations, and is part of our commitment to providing you safe and reliable service. This is part of SaskEnergy’s planned, preventative maintenance program. If additional work is required as a result of the inspection, a SaskEnergy Representative will be in contact with you.
I am not a SaskEnergy customer. Why do you need access to my property?
SaskEnergy owns underground infrastructure which delivers natural gas service to nearly 400,000 customers throughout the province. In some instances, there may be a utility easement or a gas line on your property to deliver service to a neighbouring property. Identifying who is a SaskEnergy customer can be a challenge for Field Representatives. We continue to improve our processes and technology so we can try to alleviate this issue in the future.